Welcome to the Experience Flight website.
Our Terms and Conditions for customers has been updated in a number of areas related to use of the website, terms related to vouchers and gift cards, and limitations related to some activities.
These changes are balanced for customers and suppliers. For customers the changes provide certainty and protect the interests of the customer and their funds if a supplier’s business closes during the validity period of a voucher or gift card, provided neither the customer or supplier have circumvented our terms and conditions or instructions on the voucher. The changes also protects suppliers in some areas related to vouchers and pricing on vouchers over 12 months old, if their prices rise.
If you continue to browse and use this website, you (the customer and Supplier) are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and Supplier Agreement, govern Experience Flight's relationship with you in relation to the information and using this website, purchasing and redeeming a voucher or Gift Card, participating in an activity with an experience provider/supplier, and Supplier Services. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use:
The purchases of vouchers and Gift Cards from Experience Flight on behalf of the Experience Providers on our website is subject to the following terms and conditions:
Some flight activities may have age, height, or weight limitations, and some may not be suitable for persons with certain medical conditions or disabilities.
Vouchers and Gift Cards may be purchased through our website using a variety of payment methods shown on our website. Some of these may incur additional fees from us or the payment gateway provider, or your bank/financial institution or card provider. Other payment options may also be added in the future.
Vouchers and Gift Cards purchased using bank transfer/EFT or other electronic payment methods, are not valid until the funds are received by Experience Flight. A booking cannot be made until the funds are received.
Payments by EFT must be made by Osko on the same day as the voucher purchase transaction with the name and transaction reference. Vouchers cannot be redeemed until the funds are received by Experience Flight. Experience Flight will cancel vouchers that have not been paid within two business days of the online purchase transaction unless prior arrangements are made.
Upon purchasing a voucher through our website, we will electronically deliver your voucher (in PDF format) to your email address within 5 minutes (unless you selected a future delivery date for the recipient). Should the voucher not arrive within 15 minutes, please contact us. We do not post paper vouchers as our products are electronically delivered.
There are no refunds provided on any purchases.
Should you decide within 7 days of purchase of a voucher (not applicable to gift cards) that your flight experience is not suited to you, you may transfer your experience into someone else's name. Name changes will incur a $55 administration fee. Please contact us to do this.
Although vouchers are sold for an activity with an Experience Provider, the voucher also has a value at the time of sale which is shown on the voucher.
Vouchers Sold from 11/12/25 to 10/5/26 Experience Providers guarantee the price of the activity shown on the voucher for 18 months from the date of purchase of the voucher.After 18 months the Experience Provider may charge a fee for the difference between the original purchase price of the voucher and the current price for the same activity.
Vouchers Sold from 11/5/26 Experience Providers guarantee the price of the activity shown on the voucher for 12 months from the date of purchase of the voucher.After 12 months the Experience Provider may charge a fee for the difference between the original purchase price of the voucher and the current price for the same activity.
Experiences vouchers and Gift Cards must be used (not just booked, but used) within 3 years of the purchase date, or by the expiry date shown on the voucher if it was bought at a discount and is for a shorter period of time. Failure to use the voucher within this time frame will forfeit the voucher.
It is the voucher recipient's responsibility to book a date and time with the experience provider for the activity shown on the voucher. This is not done through Experience Flight, please contact the experience provider directly, whose details will be on the voucher.
On the day of your booking your voucher must still be valid, ie. not expired, and not already used. You should wear clothing and footwear appropriate to the activity (eg. enclosed shoes and no high heels) and arrive earlier than the scheduled time and provide a copy of the voucher to the Experience Provider, or allow them to take a photo of the voucher. Do not provide a copy of the voucher to the Experience Provider until the day the voucher is redeemed.
Where an Experience Provider no longer offers the experience that was purchased, the voucher recipient may use the voucher with the Experience Provider shown on the voucher for an equivalent experience of the same value as the voucher purchased, or may top-up the value to another experience.
Although unlikely, if an experience provider will not accept or honour a voucher that is still valid and has not expired, you should try to resolve the issue directly with the Experience Provider at the time. If you cannot reach a reasonable resolution, please contact us with brief details to assist with a resolution.
Note: An increase in price of an activity after 12 months from the date of purchase of the voucher where the experience provider charges the price difference is not grounds to transfer the voucher or mean the provider is not honouring or accepting the voucher. Refer to other terms and conditions for more information about the value of vouchers.
If an experience provider will not honour a current valid unredeemed voucher, or is unable to provide the experience/activity, the voucher may be transferred to another experience provider in the same area for the value shown on the voucher. In this instance, please contact us for details and to arrange the transfer. We do not charge a fee for this transfer.
If an Experience Provider goes out of business during the validity period of your unredeemed voucher then the voucher recipient may use the voucher with another Experience Provider for any activity they offer up to the value of the voucher, or you may add to the voucher value and pay the price difference through Experience Flight. Experience Flight will issue you with a new voucher for the Experience Provider and activity you choose up to the value of the original voucher or at the value including a top up to a higher value you pay. If you choose an activity with a lower price than the value of the voucher there are no credits or refunds on the difference.
Experience Flight does not charge a fee in these circumstances to transfer the voucher to another Provider for the same recipient as the original. If you wish to change the recipient, a fee of $55 applies.
If an Experience Provider is no longer in business, and there are no other Experience Providers in their location or a suitable nearby location, the purchaser or recipient may choose to transfer the voucher to another Experience Provider in another location for the same or lower value as the original voucher, and to another person as the recipient. Or you may add to the voucher value and pay the price difference through Experience Flight. If you choose an activity with a lower price than the value of the voucher there are no credits or refunds on the difference.
Experience Flight charges a $55 fee in these circumstances to transfer the voucher to a new recipient.
Once you have booked in a date and time for your experience with the Experience Provider, a no-show, postponement/cancellation of your booking is subject to the supplier's terms and conditions. Should you require these terms and conditions, please ask the experience provider when booking a date and time for your experience. In the event of short notice cancellations by you or a no-show, you may be charged a change fee by the experience provider or forfeit your voucher if the experience provider is unable to fill your space on the day.
If an experience provider needs to postpone or cancel an experience for any reason, you will be notified as soon as possible in order to reschedule an alternative date. Neither Experience Flight, nor the experience provider is liable for any costs incurred by you when an experience is postponed/cancelled. Safety is always the first priority.
Most experiences are weather dependent (simulators excluded). You will have the experience provider's details so you can call to confirm whether adverse weather affects your proposed experience. We suggest you call the day before your experience if you have any doubt about the weather suitability. If bad weather affects a booking it will be rescheduled by the Experience Provider at no cost to you. You are required to reschedule as the voucher is non-refundable.
Experience Providers may need to change or reschedule bookings due to other, operational or other safety reasons. Safety is always the number one priority.
Some of the experiences that we sell vouchers and gift cards for may have some risk or be considered dangerous. Prior to ordering or participating in any experience participants (or the person legally responsible for the participant) should be aware of the risks involved and make their own enquiries with the experience provider if participants (or the person legally responsible for the participant) are in any doubt about any experience. Experience Flight is unable to provide further information.
Participants and persons observing an experience must comply with and follow the safety instructions and all other reasonable instructions given by the experience provider/supplier. This includes appropriate clothing and enclosed shoes and any other special requirements on the voucher.
Participants must be able to meet the basic physical condition requirements of the experience, such as being able to climb in and out of a cockpit, and not interfere with the controls etc, and other requirements. Experience providers/suppliers may not have the ability to provide additional assistance.
Participants and persons observing an experience must not be affected by any medication, alcohol, or other drugs, or be suffering the effects of a hangover etc.
Experience Providers/Suppliers may refuse to perform the activity if a participant's performance or judgement is impaired by any substances.Experience providers warrant that they maintain appropriate public liability insurance for all risks associated with its business and service provisions. We make no warranty or representation about their business or services whatsoever. The responsibility rests with the participant (or the person legally responsible for the participant) to make independent enquiries with the experience provider or other third parties as to the need to acquire your own insurance cover or to participate in the activity.
Your participation may be subject to signing a waiver with the Experience Provider. An adult/responsible person over 18 must sign for anyone under 18yo (as the person legally responsible for the participant).
Experience Flight is an agent selling vouchers for experience providers. Experience Flight does not provide the experience.
In respect to services, it is the independent Experience Providers/Suppliers who provide the experience to you when using an Experience Flight voucher or Gift Card. The independent providers accept responsibility for compliance with the Australian Consumer Law in respect of services, that is, that the experience was provided with due skill and care and complied with the description made to the purchaser at the time of sale.
Experience Flight is not responsible for the delivery of any experience by the Experience provider/supplier and makes no warranty or representation about the Experience Provider’s business, the suitability of their products, experiences or services whatsoever. The responsibility rests with the recipient (or person responsible for the recipient) to make independent enquiries with the experience provider or other third parties as to the currency of their insurance, or to decide on the need to acquire your own insurance cover or to participate in the activity.
The Experience Provider/Supplier warrants they hold all appropriate qualifications, approvals, insurance, and meets all requirements of the regulatory body or organisation that governs the operation of the activity being delivered.
It is the Experience Provider/Supplier's responsibility to provide the voucher or Gift Card holder with a pleasant and safe experience. If there are any issues with the delivery of the activity you should discuss this with the Experience Provider immediately. You may also wish to pass on details of any problems to us. Refer to the Complaints section for more information.
Experience Flight has no liability for:
By using and continuing to use the Experience Flight website and/or purchasing or redeeming a voucher or gift card, or using our services, the Customer and Experience Provier/Supplier agrees to the terms and conditions on the website and conditions on a voucher or gift card, and to indemnify Experience Flight and its director(s), employees and contractors of all responsibility and liability in relation to their or Third Party Liability claims arising from a flight or any other experience, or a flight experience being cancelled or rescheduled, or for any other reason.
Where Experience Flight's liability cannot be excluded, such liability is limited to the value of the commission we received on the Gift Voucher or Gift Card purchased.
We want you to have a great experience with our Suppliers every time. But sometimes things happen.
Please keep in mind that some experiences may be subject to short notice changes for operational, safety or weather conditions and these may be beyond the control of the Supplier. Refer to other sections for more information on cancellations or changes.
If you have a problem or a complaint on the day of your experience, please bring this to the experience provider's attention immediately so that issues may be addressed on the spot where possible. Communication is the key. We also would appreciate you notifying us also so we are aware of any problems and for Quality Assurance related to the Experience providers and their procedures, products and services.