If you continue to browse and use this website, you (the customer) are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Experience Flight's relationship with you in relation to the information and using this website, and purchasing a voucher or Gife Card. If you disagree with any part of these terms and conditions, please do not use our website.
WEBSITE
The use of this website is subject to the following terms of use:
VOUCHERS/GIFT CARDS
The purchases of vouchers and Gift Cards from Experience Flight on behalf of the Experience Providers on our website is subject to the following terms and conditions:
Activity Limitations
Some flight activities may have age, height, or weight limitations, and some may not be suitable for persons with certain medical conditions.
Purchases
Vouchers and Gift Cards purchased using bank transfer/EFT or other electronic payment methods, are not valid until the funds are received by Experience Flight.
Payments by EFT must be made by Osko on the same day as the voucher purchase transaction with the name and transaction reference. Vouchers cannot be redeemed until the funds are received by Experience Flight. Experience Flight will cancel vouchers that have not been paid within two business days of the online purchase transaction unless prior arrangements are made.
Delivery
Upon purchasing a voucher through our website, we will electronically deliver your voucher (in PDF format) to your email address within 5 minutes (unless you selected a future delivery date for the recipient). Should the voucher not arrive within 15 minutes, please contact us. We do not post paper vouchers as our products are electronically delivered.
Refunds
There are no refunds provided on any purchases.
Voucher Value
Although vouchers are sold for an activity with an Experience Provider, the voucher also has a value at the time of sale which is shown on the voucher. Experience Providers guarantee the price and activity for 18 months from the date of purchase of the voucher.
After 18 months the Experience Provider may charge a fee for the difference between the original purchase price of the voucher and the current price for the same activity.
Transfer of Voucher when Experience Provider Unable to Provide the Experience/Activity
If an experience provider will not honour a current valid unredeemed voucher, or is unable to provide the experience/activity, the voucher may be transferred to another experience provider in the same area for the value shown on the voucher. In this instance, please contact us for details and to arrange the transfer. We do not charge a fee for this transfer.
Note:
An increase in price after 18 months from the date of purchase by the experience provider is not grounds to transfer the voucher or mean the provider is not honouring the voucher.
Name Changes
Should you decide that your flight experience is not suited to you, you may transfer your experience into someone else's name. Name changes will incur a $55 administration fee. Please contact us to do this.
Voucher Expiry
Experiences must be used
(not just booked, but used) within 3 years of the purchase date, or by the expiry date shown on the voucher if it was bought at a discount and is for a shorter period of time. The value of the voucher is guaranteed for 18 months from the date of purchase. After 18 months a difference between the voucher value and the current price of the activity will be payable to the supplier. Failure to use the voucher within this timeframe will forfeit the voucher.
Redeeming a Voucher and Bookings
It is the voucher recipient's responsibility to book a date and time with the experience providfor the activity shown on the voucherer for the activity shown on the voucher. This is not done through Experience Flight, please contact the experience provider directly, whose details will be on the voucher.
On the day of your booking your voucher must still be valid, ie. not expired, and not already used. You should wear clothing and footwear appropriate to the activity (eg. enclosed shoes and no high heels) and arrive earlier than the scheduled time and provide a copy of the voucher to the Experience Provider, or allow them to take a photo of the voucher. Do not provide a copy of the voucher to the Experience Provider until the day the voucher is redeemed.
Experience Provider no longer offers the Experience Purchased
Where an Experience Provider no longer offers the experience that was purchased, the voucher recipient may use the voucher with the Experience Provider shown on the voucher for an equivalent experience of the same value as the voucher purchased, or may top-up the value to another experience.
Experience Provider not Accepting a Voucher
Although unlikely, if an experience provider will not accept or honour a voucher that is still valid and has not expired, you should try to resolve the issue directly with the Experience Provider at the time. If you cannot reach a reasonable resolution, please contact us with brief details to assist with a resolution.
Experience Provider no longer in Business
If an Experience Provider goes out of business during the validity period of your unredeemed voucher then the voucher recipient may use the voucher with another Experience Provider for any activity they offer up to the value of the voucher, or you may add to the voucher value and pay the price difference through Experience Flight. Experience Flight will issue you with a new voucher for the Experience Provider and activity you choose up to the value of the original voucher or at the value including a top up to a higher value you pay. If you choose an activity with a lower price than the value of the voucher there are no credits or refunds on the difference.
Experience Flight does not charge a fee in these circumstances to transfer the voucher to another Provider for the same recipient as the original. If you change the recipient a fee of $55 applies.
If an Experience Provider is no longer in business, and there are no other Experience Providers in their location or a suitable nearby location, the purchaser or recipient may choose to transfer the voucher to another Experience Provider in another location for the same or lower value as the original voucher, and to another person as the recipient. Or you may add to the voucher value and pay the price difference through Experience Flight. If you choose an activity with a lower price than the value of the voucher there are no credits or refunds on the difference.
Experience Flight charges a fee $55 fee in these circumstances to transfer the voucher to a new recipient.
Postponement/Cancellations
Once you have booked in a date and time for your experience, postponement/cancellation of your booking is subject to the supplier's terms & conditions. Should you require these terms & conditions, please ask the experience provider when booking a date & time for your experience. In the event of short notice cancellations by you, you may be charged a fee by the experience provider or forfeit your voucher if the experience provider is unable to fill your space on the day.
If an experience provider needs to postpone or cancel an experience for any reason, you will be notified as soon as possible in order to reschedule an alternative date. Neither Experience Flight, nor the experience provider is liable for any costs incurred by you when an experience is postponed/cancelled. Safety is always the first priority.
Weather
Most experiences are weather dependent (simulators excluded). You will have the experience provider's details so you can call to confirm whether adverse weather affects your proposed experience. We suggest you call the day before your experience if you have any doubt about the weather suitability. If bad weather affects a booking it will be rescheduled by the Experience Provider at no cost to you. You are required to reschedule as the voucher is non-refundable.
Insurance
Some of the experiences that we promote may be considered dangerous. Prior to ordering or participating in any experience you should be aware of the risks involved and make your own enquiries if you are in any doubt about any experience. Experience Flight is unable to provide further information.
Experience providers warrant that they maintain appropriate public liability insurance for all risks associated with its business and service provisions. We make no warranty or representation about their business or services whatsoever. The responsibility rests with you to make independent enquiries with the experience provider or other third parties as to the need to acquire your own insurance cover or to participate in the activity.
Your participation may be subject to signing a waiver with the Experience Provider. An adult/responsible person over 18 must sign for anyone under 18yo.
Complaints
If you have a problem or a complaint on the day of your experience, please bring this to the experience provider's attention immediately so that issues may be addressed on the spot where possible. We would appreciate you notifying us also so we are aware of any problems and for Quality Assurance related to the Experience providers and their procedures, products and services.
Liability
In respect to services, it is the independent Experience Flight providers who provide the experience to you when using an Experience Flight voucher or Gift Card. The independent providers accept responsibility for compliance with the Australian Consumer Law in respect of services, that is, that the experience was provided with due skill and care and complied with the description made to the purchaser at the time of sale. Experience Flight has:
Experience Flight is an agent selling vouchers for experience providers. Experience Flight does not provide the experience. The Experience Provider warrants they hold all appropriate qualifications, approvals, insurance, and meets all requirements of the regulatory body or organisation that governs the operation of the activity being delivered. It is the Experience Provider's responsibility to provide the voucher or Gift Card holder with a pleasant and safe experience. If there are any issues with the delivery of the activity you should discuss this with the Experience Provider immediately. You may also wish to pass on details of any problems to us. The Customer and Experience Provider agree to indemnify Experience Flight and its director(s) & employees of all responsibility in relation to Third Party Liability claims arising from a flight experience, or a flight experience being cancelled or rescheduled, or for any other reason.: