FAQs

A. Experience Flight sells gift vouchers for a variety of aviation-related experiences across Australia, acting as an agent for experience operators. Their offerings include flight simulator sessions (jet fighters, Boeing, Airbus, helicopters, aeroplanes) and real flying activities like light aircraft, helicopters, scenic flight, warbirds, aerobatic, student pilot introductory flights, and gliders.

Key Offerings:

• Flight Simulators: Experiences featuring Boeing 737, Airbus A320, helicopter, light aircraft, and F/A-18 Super Hornet simulators, often with professional instructors.
• Real Flight Experiences: Vouchers for scenic flights, warbirds, hot air balloons, trial instruction flights, light aircraft, gliders, and aerobatic experiences.
• Gift Vouchers and Gift Cards: Flexible gift cards allowing reciptients to choose their own aviation adventure, and experience-specific vouchers for various, often thrill-seeking or aviation-themed activities.
• Types of Vouchers: Suitable for individuals, small groups, corporate rewards and gifts, and presents for special occasions such as birthday, Christmas, Fathers Day, Mothers Day, Valentines Day, or gifts.

Operational Details:

• Role: Experience Flight acts as an agent selling vouchers for third-party experience providers, who are responisible for the safety and delivery of the activities. These are often small businesses.
• Locations: Vouchers are available for experiences at quite a number of Australian locations. Experience Flight is expanding the types of activities offered and the locations.

A. Experience Flight has been in operation for over 13 years.

A. Experience Flight has been owned by pilots since it started in 2013.

Experience Flight is run by a pilot who has worked in different aviation organisations and roles and undertands the aviation industry. We also have experience and run other tourism and hospitality businesses including charter boats, aircraft charter, online agency, and a cafe/restaurant.

A. Experience Flight offers:

Higher customer confidence - Supplier Protection - Experience Flight Guarantee.

Some customers are reluctant to buy a voucher for an activity with a small business as they are concerned the business or provider might shut down before they get to redeem the voucher and they will lose the money they paid. From 11December 2025 Experience Flight holds the funds until the voucher is redeemed or expires, so the customer is protected as Experience Flight guarantees the funds for the three (3) years from the date of purchase for purchases made from 11December2025. (Customer Terms and Conditions apply to the value of the voucher and have been refined and updated).

The Customer has surety and a guarantee. Our conditions balance out what works for Customers and Suppliers and are ahead of all other providers we are aware of (even the bigger players), and they charge more commission).

A. No, expired vouchers cannot be used.

Legislation requires full price vouchers to be valid for three (3) years from the date of purchase. Discount vouchers can be valid for shorter periods. If it has only expired for a short period or weather or other factors prevented you from using it you should discuss this directly with the supplier. It is entirely up to them. The supplier may also charge you a fee to reactivate the voucher for a defined period of time, and, if prices have increased, you will be charged the difference between the original value and the current value of the experience.

A. It's not essential as all the details you need to redeem your voucher are on the voucher that was emailed to you when you made the purchase. However, you can send an email to email us with the changes and we will update your details on the voucher. This usually occurs within two (2) days. Your original voucher is still valid and we don't send a new one.

A. Full details of the Experience Flight Terms and Conditions, are available on the website. These are also subject to amendment and the redemption of vouchers and gift cards will be in accordance with the Terms and Conditions that are in place at the time of redemption.

Some flight activities may have age, height, or weight limitations, and some may not be suitable for persons with certain medical conditions. The decision to participate is entirely your own. Some suppliers may require you to sign an indemnity form.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Some of the experiences that we sell vouchers and gift cards for may have some risk or be considered dangerous. Prior to ordering or participating in any experience you should be aware of the risks involved and make your own enquiries if you are in any doubt about any experience. Experience Flight is unable to provide further information.

The Experience Provider warrants they hold all appropriate qualifications, approvals, insurance, and meets all requirements of the regulatory body or organisation that governs the operation of the activity being delivered.

It is the Experience Provider's responsibility to provide the voucher or Gift Card holder with a pleasant and safe experience. If there are any issues with the delivery of the activity you should discuss this with the Experience Provider immediately.

Experience Flight is an agent selling vouchers for experience providers. Experience Flight does not provide the experience.

The Customer and Experience Provider agree to indemnify Experience Flight and its director(s) & employees of all responsibility in relation to Third Party Liability claims arising from a flight experience, or a flight experience being cancelled or rescheduled, or for any other reason.

Experience providers warrant that they maintain appropriate public liability insurance for all risks associated with its business and service provisions. We make no warranty or representation about their business or services whatsoever. The responsibility rests with you to make independent enquiries with the experience provider or other third parties as to the need to acquire your own insurance cover or to participate in the activity.

Your participation may be subject to signing a waiver with the Experience Provider. An adult/responsible person over 18 must sign for anyone under 18yo.

A. No, there are no refunds on purchases. If you are unsure which experience to purchase, a Gift Card may be more suitable and can be redeemed for the value against any of the experiences on our website. See our Terms and Conditions for full details.

Should you decide that your flight experience is not suited to you, you may transfer your experience into someone else's name. Name changes will incur a $55 administration fee. Please contact us to do this.

A. Upon purchasing a voucher through our website, we will electronically deliver your voucher (in PDF format) to your email address within 5 minutes (unless you selected a future delivery date for the recipient). Should the voucher not arrive within 15 minutes, please contact us. We do not post paper vouchers as our products are electronically delivered.

A. Although vouchers are sold for an activity with an Experience Provider, the voucher also has a value at the time of sale which is shown on the voucher. The value of the voucher is held for 12 months from the date of purchase and Experience Providers guarantee the price and activity for 12 months from the date of purchase of the voucher.

After 12 months if the price of a supppiers experience has risen you can still use the voucher but the experience provider may charge a fee for the difference between the original price you paid for the voucher and the current price of the same activity.

A. The contact details of the experience provider are on the voucher. You should contact the experience provider directly by email or phone and book a date and time with the experience provider for the activity shown on the voucher. This is not done through Experience Flight, please contact the experience provider directly.

On the day of your booking your voucher must still be valid, ie. not expired, and not already used. You should wear clothing and footwear appropriate to the activity (eg. enclosed shoes and no high heels) and arrive earlier than the scheduled time and provide a copy of the voucher to the Experience Provider, or allow them to take a photo of the voucher. Do not provide a copy of the voucher to the Experience Provider until the day the voucher is redeemed.

A. Yes, the experience provider also has terms and conditions related to postponement/cancellation of your booking. Should you require these terms & conditions, please ask the experience provider when booking a date & time for your experience. In the event of short notice cancellations by you, you may be charged a change fee by the experience provider or forfeit your voucher if the experience provider is unable to fill your space on the day.

If an experience provider needs to postpone or cancel an experience for any reason, you will be notified as soon as possible in order to reschedule an alternative date. Neither Experience Flight, nor the experience provider is liable for any costs incurred by you when an experience is postponed/cancelled. Safety is always the first priority.

Most experiences are weather dependent (simulators excluded). You will have the experience provider's details so you can call to confirm whether adverse weather affects your proposed experience. We suggest you call the day before your experience if you have any doubt about the weather suitability. If bad weather affects a booking it will be rescheduled by the Experience Provider at no cost to you. You are required to reschedule as the voucher is non-refundable.

A. In respect to the provision of services for the delivery of the activity for which you purchased a voucher or gift card, it is the independent Experience Flight suppliers/providers who dek=liver the experience to you when using an Experience Flight voucher or Gift Card. The independent providers accept responsibility for compliance with the Australian Consumer Law in respect of services, that is, that the experience was provided with due skill and care and complied with the description made to the purchaser at the time of sale. Experience Flight has:

• no liability for any act, omission or default, whether negligent or otherwise of any experience provider or third party;
• no liability for any loss or damage occasioned by any negligent act or omission of any experience provider or third party;
• no liability for any loss or damage occasioned by any cancellation or rescheduling either by the customer or experience provider or third party;
• Where Experience Flight's liability cannot be excluded, such liability is limited to the value of the commission we received on the Gift Voucher or Gift Card purchased.

A. Yes. There are other Terms and Conditions, information about How It Works, Privacy Policy, and About. The links to these are in the website footer.

Refer to other FAQs on this page related to supplier Terms and Conditions.